Mario Gee

Senior Leader • Customer Experience • Customer Operations • Transformation and Growth • Director • Mentor

An award-winning, highly accomplished tech-savvy senior business leader with a proven track record of delivering exceptional customer and employee experiences. Recognised for championing a results-oriented approach, excelling in building and leading high-performing operational teams within dynamic, fast-changing sectors including Travel, Entertainment, and Energy.

Renowned for achieving cost-efficient and scalable customer-focused business expansions into new markets and through customer growth. Adept at data insight-driven design and implementation of optimised operational structures locally and internationally, utilising emerging technologies such as Machine Learning and AI for enhanced customer experiences, operational efficiency and more dynamic resource forecasting.

A highly regarded, inclusive people leader who fosters individual and collective professional growth through a constantly adaptive leadership style with excellent communications at its core. Expert in creating collaborative cross-functional working environments that achieve consistent and sustainable performance with minimal attrition.

Passionately delivering modernised and optimised customer journeys through self-service and carefully crafted automated communication strategies. Skilfully built market trust and resulted in improved sustainable and predictable customer acquisition conditions before, during and after the COVID-19 global pandemic.

A leader with high integrity, and a proven ability evidenced in driving success in complex, fast-changing environments by combining strategic vision, operational excellence, and a commitment to nurturing talent.